FAQs

Order Processing Time

Orders are processed and prepared within 3-5 business days before shipping.

Shipping Times

• U.S. Orders:
  
  Shipped via USPS or FedEx with an average delivery time of 15-20 business days.

• International Orders:
  
  Delivery times range from 15-30 business days, depending on the fulfillment center.

Shipping Delays

While most orders arrive on time, unforeseen circumstances—such as pandemics, natural disasters, holidays, or severe weather—may cause delays. We appreciate your understanding in these situations.

Tracking Information

Once your order ships, you’ll receive tracking details via email. For updates, visit the "Track Your Order" page on our website.

Order Cancellations

Orders can be canceled within 24 hours of placement without penalty. To cancel, email us at meraki@gmail.com with the subject line: CANCEL MY ORDER.

Incorrect Address

If you provided an incorrect address, email us within 24 hours of placing your order to request changes. Unfortunately, we cannot modify the address once the order has shipped.

Delivery Attempts

Carriers typically make two delivery attempts before returning the package to us.

Damaged Items

If your item arrives damaged, email us your order number and a photo of the damaged product. We’ll replace it at no extra cost.

Need Assistance?

For additional questions, feel free to contact us. We aim to respond within 24 hours to address your concerns.

Thank you for your patience and understanding. At Meraki, your satisfaction is always our top priority!